Complaints - How can we help?

We hope that we can resolve any query or concern you may raise about our use of your information or your use of our service.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Complaints Procedure

If you are a Debtor / Someone we have located

Whilst you can go directly to the Information Commissioners Office, we would like to see if we can resolve any issues with you first as a responsible company.

You can write to us at:

Bradshaw Pearson Limited
First Floor
12 High Street
Wickford
Essex SS12 0AN

in the first instance detailing any issues you would like us to address.

We will cooperate fully with any Regulatory investigation.

If you are our Client

You can write to us at:

Bradshaw Pearson Limited
First Floor
12 High Street
Wickford
Essex SS12 0AN

in the first instance detailing any issues you would like us to address.

If you are still unhappy, you may complain to the Institute of Paralegals who will consider complaints about poor service, for example, how a matter was handled, how fees were charged, how you were treated or how a complaint was handled.

We will cooperate fully with any investigation into the service we provided to you.